We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Solicitation Documents

 
Collection Agency Services

Collective 7000160452

Description: CPS Energy is seeking a Company to provide Collection Agency Services for a three (3) year term.

Solicitation Detail:

Company to collect amounts due to CPS Energy on gas and electric service accounts, business contracts, installation or repair billings, and other customer debts.  

Solicitation Documents:

Companies wishing to provide a Response for this Solicitation must download the Collective Document for this Solicitation no later than July 9, 2020 from the website. There is a link for the Collective Document located on the left side of this page, under the “Solicitation Documents.” To successfully download the documents, it is recommended that Google Chrome 33+, Mozilla Firefox 38.01.1, or Internet Explorer 9 or greater be used.

Pre-Solicitation Meeting:

There will be no Pre-Solicitation Meeting.

Response Due Date:

Responses are due no later than July 10, 2020 at 3:00 PM (Central). CPS Energy reserves the right to reject late Submittals. The Collective Document contains all pertinent information regarding Responses.

Contact Name: Marco A. Gomez

Contact Email: mgomezquint@cpsenergy.com