We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at (210) 353-2222 or online cpsenergy.com/assistance.

OUTAGE TIPS
 
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Check Your Breakers (Video)
 
 

MAKE SAFETY A PRIORITY

  • Report your outage online at cpsenergy.com or by calling (210) 353-HELP (4357).
  • Stay informed with our outage map and follow us on Facebook and Twitter for updates.
  • Monitor weather reports.

PROTECT YOURSELF

  • Stay away from downed power lines and report them to CPS Energy. Do NOT attempt to move or drive over the lines as they can be live.
  • If your home or business is flooded, never enter standing water unless you’re sure the main power has been shut off.

PREPARE NOW

  • Keep cell phones charged and flashlights, batteries and other important items readily available.
  • Have a power outage plan for medical devices requiring electricity or medicines requiring refrigeration.

DURING A POWER OUTAGE

  • Unplug electrical equipment such as TVs and computer equipment to help protect them from power surges.
  • Keep the refrigerator door closed. Refrigerated food should be safe for up to 4 hours.
  • For outages lasting more than 2-4 hours, pack perishable items into a cooler surrounded by ice.
  • Only use generators outdoors.  (See Generator Safety)
  • Do not use a gas stove to heat your home.

AFTER A POWER OUTAGE

  • Discard any perishable foods that have been above 40° F for more than 2 hours.
  • If your neighbors have power and you do not, check your breakers.