Is your power out? Expect a call, email or text from us
The next time your power goes out, expect an email, phone call or text from CPS Energy letting you know when your power is expected to be restored.
These messages are called CPS Energy Alerts. When an extended power outage (5 minutes or more) occurs at your home or business, an Alert will provide you with an estimated time of service restoration at that address. Later, a follow-up message will be sent confirming the power was restored.
Alerts are sent via phone, email and text between 9 a.m. and 6 p.m. No phone calls will be made from 6 p.m. to 9 a.m. -- only email and text messages will be sent. All messages issued via phone will have a caller ID of (210) 353-2111.
As a customer, you are automatically enrolled and will receive an alert for a citywide/mass power outage emergency as well as a power outage affecting your home or business. You may opt out of alert messages for your home or business and still receive mass alert messages. Or you may elect to opt out of all alerts.
If you choose to opt out of alerts, log into your Manage My Account profile on our website, find the "Alerts Preferences" tab and click the appropriate box to opt out. Or call 210-353-2255 to speak to a customer service representative to modify your alert preferences.
Updating your emergency information is easy if you’re a Manage My Account user. To enroll in Manage My Account and to update your Alert preferences, use the following instructions.
If you elect to receive a text message as part of your preferences, remember that provider charges may apply.