We stand ready to help any customer in need. Our People First philosophy led us to suspend disconnects while our community bands together during this challenging time. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance.

On June 19, 2020, in accordance with Bexar County Executive Order NW-10, CPS Energy implemented a COVID-19 Health & Safety Policy to reduce the potential for the spread of COVID-19 in our workplace. Face covering is required. Our modified customer service center hours are 10:30 a.m. to 5:00 p.m. Monday – Friday. If you have tested positive or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms.

Reconnection of Service Made Easy

 
Reconnection of Service Made Easy

If you need to reconnect electric service that has been disconnected due to late or non-payment, the past due balance must be paid in full. Once payment is made, we will restore service as quickly as possible. You do not need to call, or come into any of our customer service centers. 

To reconnect service, log into Manage My Account by using the link at the top right of this page and pay the full past due balance. 

If you're not a Manage My Account user, you can enroll here

ALTERNATE PAYMENT OPTIONS

Pay the full past due balance at any authorized pay location or by calling the numbers below:

  • Residential Customers – 1-877-257-1172
  • Commercial Customers – 1-855-290-7615

These alternate payment options will require completion of the Online Reconnect Request Form.  Once submitted, you don't need to call us with a confirmation number.

Through the reconnect process, we will advise you of the reconnect fee that will be applied to your next month’s bill as well as if a deposit is due.

 

FOR YOUR SAFETY: All electrical devices must be turned off or unplugged prior to reconnection of service.