System Maintenance:  Starting Sunday, 1/23/2022 at 1:00 AM to 5:00 AM, our EZ Pay credit card payment processing may not be available; however, you may make a payment by logging in to Manage My Account. Notifi Preferences and SMS text Outage reporting will also not be available during this time. You may report an outage online or by calling (210) 353-4357. Our Storm Center Map and visibility to bills in Manage My Account may not be available during this maintenance. 

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

My Energy Portal

Save energy, lower your bill, and budget better than ever before

My Energy Portal

My Energy Portal offers you valuable features to help you save energy, lower your bills, and budget better than ever before. The secure portal − available through Manage My Account − lets you:

  • See your monthly energy usage from your bill, as far back as a year.
  • Compare your energy efficiency to similar neighbors.
  • Access over 150 energy efficiency tips.
  • Set up your own customized energy savings plan.
  • Compare your month-to-month energy usage and see reasons for a decrease or increase.

Watch the YouTube Video:  My Energy Portal

Read:  Navigating My Energy Portal

For the first time ever, see the energy you buy as you go. With a smart meter and the My Energy Portal, you can see your energy usage as recently as the day before.

  • Now you can view the energy you buy at any time during the month.
  • Now you can get a detailed breakdown of the energy you use - day-by-day, hour-by-hour, or even in 15-minute increments on our secure portal.
  • Now you can see how changes in the weather impact your energy use.

More than 500,000 customers already take advantage of Manage My Account to do business with us securely online, and at their convenience - anywhere and anytime of the day or night. Just sign up for Manage My Account service and click on "My Energy Usage" to see your account and energy use. You can see the energy you buy on your tablet, smartphone, laptop or desktop.

Learn more about our Smart Grid Initiative.