System Maintenance:  Starting Sunday, 1/23/2022 at 1:00 AM to 5:00 AM, our EZ Pay credit card payment processing may not be available; however, you may make a payment by logging in to Manage My Account. Notifi Preferences and SMS text Outage reporting will also not be available during this time. You may report an outage online or by calling (210) 353-4357. Our Storm Center Map and visibility to bills in Manage My Account may not be available during this maintenance. 

All Walk-in Customer Service Centers have modified their hours of operation to Monday through Friday, 10:30AM to 5:00PM. This change will remain in effect until further notice. We encourage the use of a face-covering at any CPS Energy facility. If you have tested positive, or a family member has tested positive for COVID-19 in the last 14 days, please use our online tools or call 210-353-2222 for assistance. Please do not visit our customer service center if you have COVID-19 symptoms. Service Disconnections for non-payment resumed in 2021. If you are experiencing financial hardship, we urge you to contact us for help. Call us at 210-353-2222 or online at cpsenergy.com/assistance. Stay up to date by following us on Facebook Twitter. More info: Newsroom Events.

Honors and Awards

 
 

2021 - CPS Energy

  • Electric Utility Safety Award of Excellence Honorable Mention | American Public Power Association
  • 2021 Easiest Utilities to Do Business With | Escalent
  • Environmental Champion |  Escalent
  • 2021 Employee Communications Award - Internal Event Strategy Category |  Ragan
  • 2021 Building San Antonio Awards - Best Reuse/Rehab Category |  San Antonio Business Journal
  • 100 Best Fleets in the Americas (#82) | 2021 The 100 Best Fleets
  • Customer Service Appreciation – Storm Uri Customer Response  |  H-E-B
  • Most Trusted Brand  |  Escalent
  • Notable Achievement in COVID-19 Efforts - Customer Service Outreach Effort  |  Chartwell
  • Innovation in People & Process - Customer Service Outreach Effort  |  Customer Service Week
  • Diversity Champion of the Year - Supply Chain  |  Hispanic Contractors Association de San Antonio
  • Innovator Award  |  Itron 
  • Top Innovator – Supplier Diversity  |  Public Utilities Fortnightly
  • Top Innovator – Enhancing Customer Service (CORE)  |  Public Utilities Fortnightly
  • Corporate Social Responsibility Campaign of the Year (CORE) – Finalist  |  S&P Global Platts
  • Above and Beyond Employer Supporting Military Reservists  |  Department of Defense - The Employer Support of the Guard and Reserve Program

2021 - Executives' Honors and Awards

  • Global Power & Energy Elite  |  Smart Energy International  | Paula Gold-Williams
  • Top CEOs in Energy  |  The Energy Diversity & Inclusion Council  | Paula Gold-Williams
  • Climate Leadership - Individual  |  Center for Climate and Energy Solutions & The Climate Registry  | Paula Gold-Williams
  • 2021 San Antonio Business Journals 40 Under 40  |  Awarded to Devi Kumar-Nambiar |  The 40 Under 40 honorees are future Alamo City leaders
  • Rising Star Under 40  |  Awarded to Brandon Pixley |  Public Utilities Fortnightly
  • Top Latinos in Energy  |  Awarded to Frank Almaraz  |  Latino Leaders Magazine
  • Top Latinos in Energy  |  Awarded to Shanna Ramirez  |  Latino Leaders Magazine
  • Top Latinos in Energy  |  Awarded to Rudy Garza  |  Latino Leaders Magazine
  • Top Latinos in Energy  |  Awarded to Richard Medina  |  Latino Leaders Magazine
  • Top Latinos in Energy  |  Awarded to Maria Garcia  |  Latino Leaders Magazine
  • Top Latinos in Energy  |  Awarded to Jose Trevino  |  Latino Leaders Magazine
  • Top Latinos in Energy  |  Awarded to Kathy Garcia  |  Latino Leaders Magazine
  • Top Latinos in Energy  |  Awarded to Richard Lujan  |  Latino Leaders Magazine
  • Top Latinos in Energy  |  Awarded to Jonathan Tijerina  |  Latino Leaders Magazine
  • Top 25 Thought Leaders in Utility Analytics  |   Awarded to Rolando Vega-Avila  |  Utility Analytics Institute
  • Top Leaders in Technology  |  Awarded to Drew Higgins  |  Parks Associates

2020 - CPS Energy

  • Most Trusted Brand (5th consecutive year)  |  Escalent
  • Environmental Champion (5th consecutive year)  |  Escalent
  • Customer Champion (4th consecutive year)  |  Escalent
  • Easiest Utilities to Do Business With  |  Escalent
  • Shining City – Top U.S. City for Solar Energy (#5)  |  Environment Texas Research & Policy Center
  • Shining City – San Antonio is #1 in Texas for Solar Capacity  |  Environment Texas Research & Policy Center
  • Environmental Excellence – Stewardship  |  Southern Gas Association
  • Cities “A-List” for Environmental Action (sole Texas city recognized)  |  Global Carbon Disclosure Project
  • Grid Edge Award – Finalist  |  S&P Global Platts
  • Green Fleet Award (#12)  |  The 100 Best Fleets
  • 100 Best Fleets in the Americas (#77)  |  The 100 Best Fleets
  • Sue Kelly Community Service Award  |  American Public Power Association
  • Safety Award of Excellence – Second Place  |  American Public Power Association
  • Excellence in Print & Digital – Annual Report  |  American Public Power Association
  • Merit in Video – Community Assurance Video  |  American Public Power Association
  • System Achievement Award  |  Texas Public Power Association
  • System Operational Achievement Recognition – Bronze  |  American Public Gas Association
  • Public Gas System Achievement Award  |  American Public Gas Association
  • Marketing & Sales Award – 3rd place  |  American Public Gas Association
  • Eagle Ford Excellence Award – Environmental Stewardship  |  South Texas Energy & Economic Roundtable
  • Healthiest Employers of Texas – Finalist | Springbuk Health Intelligence
  • Best Innovative Utility Analytics Team – Finalist  |  Utility Analytics Institute
  • North American Excellence in Resourcefulness – Energy Best Practice Award  |  Frost & Sullivan
  • Thought Leader for Public Engagement  |  Peak Load Management Alliance
  • Best of Texas Award – Excellence in Project Management  |  Government Technology Magazine
  • Inspiring Energy Award  |  KUBRA
  • Notable Fleet  |  Government Fleet Magazine
  • Green Cross Award – Semi-Finalist  |  National Safety Council
  • CPS Energy Salado Garage – ReWorksSA Gold Certification  |  Solid Waste Management Department
  • Best Practices Awards – Culture Transformation  |  Smart Energy Consumer Collaborative
  • CSO50 for Security  |  International Data Group Media – Chief Security Officers
  • Utility Industry Spotlight Award – Community Champion  |  Zpryme
  • Innovation in People & Process - Customer Service Outreach Effort  |  Customer Service Week
  • Top 50 Organization's for Corporate Social Responsibility  |  National Diversity Council 

2020 - Executives' Honors and Awards

  • Woman of the Year – Women’s Leadership Award  |  San Antonio Business Journal | Paula Gold-Williams
  • Women’s Leadership Award Honoree  |  San Antonio Business Journal | Paula Gold-Williams
  • Chief Executive of the Year, Finalist  |  S&P Global Platts | Paula Gold-Williams
  • Top Voices in the Energy C-Suite  |  ALLY Energy | Paula Gold-Williams
  • Leadership in Texas  |  Texas CEO Magazine | Paula Gold-Williams
  • Ripples of Hope Honoree  |  City Year San Antonio | Paula Gold-Williams
  • CEO Who “Gets It”  |  National Safety Council | Paula Gold-Williams
  • 2020 Operational Technology Defender Fellowship | Awarded to Brandon Pixley | Idaho National Laboratory
  • 2020 Patriot Award  |  Awarded to Melissa Sorola  |  The Dept of Defense Employer Support of the Guard and Reserve
  • 2020 Analytics Ambassador of the Year | Awarded to Amelia Badders | Utility Analytics Institute
  • Top Women in HR  |  Awarded to Lisa Lewis  |  Ragan